My number one policy with returns, Is to make you the customer happy! Whatever the distributor’s return policy may be, as a result of my drive to provide you the best customer service, I’ll make it right! Because my distributors and the brands they represent are of a high quality, I trust you’ll be happy with our policies! ❤❤❤
Returns with Elegant Moment clothing & Costumes
Burlesque Baller stands behind the quality of our merchandise. If you have any damages or a quantity discrepancy please let us know within 5 business days.
- Email us immediately upon receiving your order that it was damaged by emailing firstname.lastname@example.org at or call us at (520) 278-1372 (I receive SMS and MMS if you hate phone conversations, I’m the same way lol) before you send anything back.
- You may return n item if you ordered clothing and are unhappy with the size or design. you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for the Return shipping costs, I will cover the cost of re-shipping the new item(s) to you.
- If the wrong item is received, or shows up defective/damaged you will incur no additional shipping charges.For US Customers – Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.
- Sale/Clearance merchandise is not returnable.
- Return police must be utilized within 30 days from the ship date to the following location:
What happens if your item is received damaged ?
Because we sent you a damaged or incorrect item, we will send a replacement, a partial replacement, or a refund at no charge. We will make every attempt to have the item arrive in a timely fashion! If we ask for the item to be returned, we will issue an electronic return label for the return item which you will simply need to drop the package off to a US post office or UPS center.
If your merchandise is damaged your item does not fit, or you simply don’t like the received item
you will initially need to return the original item and place a new order. To return an item, please call or, or send me an email prior to returning it. Our returns department will process returned item within 3 to 4 business days upon receiving it.
To receive a credit as a result of your return, the items must be in the original, new, undamaged packaging. If credit is denied, we will hold the un-credited product for 30 days should you need to review or return of that product.
Once The product is reviewed and approved by my distributor, I can give you credit immediately upon their receiving it!
Returns on Hades Footwear Items
Damaged shoes and boots we replace after the original item received is returned. Be sure to call or email as soon as you discover your order is damaged to begin the process. For size exchanges, we allow exchanges within 30 days however you will be responsible for the shipping fees (email and call for returns address). Please send us an email at if you have any questions.